Importance

Maybank2u Online Financial Service will give customer the convenience of banking anytime and anywhere as long as the customer have an access to a PC with internet access.

This system ease the customer's daily activities because this system is just a click away where customer just have to sit in front of their PC, connect to the system via internet and et viola, online financial service is ready to be used. Customers  are no longer have to waste their time driving or walking to the nearest bank or ATM, queuing in a mile-long line, and missed their lunch time just to perform a simple transaction.


This system is also reducing the customer's vulnerability of theft because this system is ready to be accessed anywhere, and preferably in a personal surrounding like in home or room because the settings are based on the customer's preference and home is different than public places like cybercafe or office because no strangers are wandering around and turn their eyeballs on someone's PC to see what the customers are doing on this system.

Technology Features

MAYBANK

Technology features : - Maybank2u.com

Is An electronic service provided by Maybank to enable someone to do banking anytime, anywhere on the Internet.

The services available in Maybank2u Online Financial Services are:

You can update your account by referring your Account Summary. It will show you Account Information and Account Transaction History.

Other services provided by this company via m2u are:

1)Electronic Funds Transfer

Electronic Funds Transfer (EFT) is a system of transferring money from one bank account directly to another without any paper money changing hands. One of the most widely-used EFT programs is Direct Deposit, in which payroll is deposited straight into an employee's bank account, although EFT refers to any transfer of funds initiated through an electronic terminal, including credit card, ATM, Fedwire and point-of-sale (POS) transactions. It is used for both credit transfers, such as payroll payments, and for debit transfers, such as mortgage payments. By using m2u, you can do the fund transfer

-Between Your Own Maybank Accounts

-To Pay Accounts with Maybank

-To Pay Accounts with Another Bank 

-View/Cancel Funds Transfer Instructions

-Update Payee Account List

2)Credit Cards

A credit card is a system of payment named after the small plasticcard issued to users of the system. A credit card is different from a debit card in that it does not remove money from the user's account after every transaction. In the case of credit cards, the issuer lends money to the consumer (or the user). It is also different from a charge card (though this name is sometimes used by the public to describe credit cards), which requires the balance to be paid in full each month. In contrast, a credit card allows the consumer to 'revolve' their balance, at the cost of having interestcharged. Most credit cards are the same shape and size, as specified by the ISO 7810 standard.

Credit Card Payment

3rd Party Maybank Credit Card Payment

View/Cancel Credit Card Payment Instructions

3)Cheque Services

Cheque is an important negotiable instrument which can be transferred by mere hand delivery. Cheque is used to make safe and convenient payment. It is less risky and the danger of loss is minimised.

"Cheque is an instrument in writing containing an unconditional order, addressed to a banker, sign by the person who has deposited money with the banker, requiring him to pay on demand a certain sum of money only to or to the order of certain person or to the bearer of instrument." In maybank some of the service that realated to cheque services are

-Cheque Status Inquiry

– Updating cheque status.

-Stop Payment of Cheque

4) Bill Payment-

you don’t have to take a long journey to pay your bill. By m2u you can just ‘click’ to settled down your bills. Life becomes easier with m2u. Some of the services that provided in bill payment are

a) autodebit

A bill payment facility that automatically settles bills by deducting Maybank savings/current account on a fixed schedule

Benefits

No worries about late bill payments—just give the instruction and your bills will be automatically debited from your account on a fixed schedule

No limit to the number of transactions or amount of payments, as long as the funds in the account is sufficient for payment

Flexibility of choosing from monthly, quarterly or half-yearly payments

b) pay bills via kawanku ATM

Paying bills is now simplified with Maybank PayBills at Maybank ATMs. Customer can enjoy the convenience of PayBills to more than 80 payee corporations by following the step by step instructions at the ATM. It is a cashless transaction, as their money will be debited from their account and pay to the payee corporation automatically.

The PayBills services available at Maybank ATMs are:

One-off payment *

Bill registration *

Payment to registered bills

c) pay bills via maybank scan & pay

A facility that lets you pay bills by scanning bill barcodes at selected Self Service Terminals (SSTs) bearing the Barcode Scanning stickers

Benefits

No application needed

Conveniently pay your bills without registering your bills with the bank

Service availability from 6am to 12 midnight daily including weekends and public holidays

Make payments to personal or third party barcoded bills

d) online bill payment

An online bill payment facility that lets you settle bills by debiting your Maybank savings/current account or credit card

Benefits

• Comprehensive selection of payee corporations: pay over 600 bills through direct debit of your Maybank account, 90 bills by credit card, 118 payee corporations through payment at their websites via Maybank2u.com
• Pay bills at the convenience of your own home or office
• Saves time and helps you settle your bills before the deadline
• Choose to schedule your bill payments to avoid late payments
• Pay bills with up to 4 credit cards from other local banks, as long as the credit cards are registered under your own name
• Convenient and easy online registration. You don't even need a Maybank account if you're paying by credit card

5)Mobile banking

M2u also can be use by using your mobile. Its so easy !!

a)ipad application

Experience a new way of accessing banking needs via m2u on your iPad.

b)iphone application

The new m2u iPhone App Version 2.0 now comes with built-in maps for Singapore, Malaysia and Philippines, giving instant convenience on the go! m2u iPhone App is a free application available in the App Store.

c)mobile application

customers can do many transaction by using mobile such as;

a)Account Summary 

Balance Inquiry (Savings, Current, Credit/Debit Card) 

M2U History, Recent Transaction, Today's Transactions, Transaction History (Deposit, Credit/Debit Card)

b)Funds Transfer

To Own Accounts 

To Registered 3rd Party Accounts 

To Registered Interbank GIRO

c)Payments 

Registered Bill Payment 

Card Payment (Own) 

Card Payment (Registered 3rd Party Accounts)

d)Prepaid 

Mobile Prepaid Instant Top Up  

e)Movies 

Payment for movie tickets via GSC Mobile App (iPhone) 

e)View Rates

View Forex 

Deposit Rates

d)m-Money

A secure, convenient way to transfer money or pay for products and services using electronic money stored in your mobile phone

Available for:
Maxis/Hotlink subscribers who have registered for Mobile Financial Services

Benefits

Make electronic cash transfers to almost 9 million Maxis subscribers

M-money cash transfers are received immediately

Purchase cool downloads from Myzone and more with M-money

Hassle-free way to pay your Maxis postpaid bill

Fast, easy way to top up your Hotlink prepaid

Who can apply

Maxis/Hotlink subscribers who have already registered for Mobile Financial Services (MFS)

Management

Management of Maybanyk2u system to the Maybank

Managing customer’s registration:

• Providing an Online Banking Service Website on www.Maybank2u.com
• Customer will be able to get a new, fast, convenient and safe banking experience.
• Registration and non-financial services are available for 24-hours as long as customers have their PC and internet connection.

Managing security:

• Maybany2u has employed the latest internet security technologies such as encryption, password and other security measures to ensure safety and confidentiality of customer’s transactions.
• Some of the measures for customer’s security are:

1. Preventing unauthorized access, users are required to key in an 8-digit Access number and selected Maybank2u PIN for initial logon.
2. A selected username and password are required for subsequent access.

Managing customer’s limit of transactions per day:

This system limit the transaction of a customer with a maximum amount for bill payments per day which is RM5000.00

Managing customer’s satisfaction:

• Customer satisfaction is very important to keep the Maybank system ran based on customer needs.
• Handling complaint:

1. Complaint/feedbacks submitted by verbal or written (preferably). Documents may be enclosed related to the complaint.
2. Acknowledge complaint by 24 hours upon receipt.
3. Normally require three (3) to 14 business days to resolve from the date of receipt.
4. If a complaint requires complex investigations or extensive research, customer will be notified and the timeframe will be extended. Customer will be kept informed of the status of his/her complaint from time to time.

Organization

Organization of Maybank

Maybank Group is the leading financial services provider in Malaysia catering to the needs of consumers, investors, entrepreneurs, non-profit organizations and corporations. MayBank organization focuses on capturing growth opportunities in high growth while taking a proactive and conservative approach to capital management by continuing to establish their presence in high growth markets. This company's strong track record of financial strengths and high credit ratings allows them to keep their momentum and continue with robust performance even amidst the current environment.

The group organization structure of Maybank:

Board of directors:

As the largest banking group in the country, the crucial importance of a continuous and effective guidance and direction of its Board of Directors is firmly acknowledged. It is therefore only proper that particular attention is given to the composition and balance of the Board to ensure that it meaningfully as well as effectively embodies not only the necessary experience drawn from the relevant industry and the regulatory environment in which the Bank operates, but also possesses the appropriate business, financial and risk management skills.

• President & CEO:

Chief executive is the highest-ranking corporate officer (executive) or administrator in charge of total management of an organization. The responsibilities of an organization's CEO are set by the organization's board of directors or other authority, depending on the organization's legal structure. They can be far-reaching or quite limited and are typically enshrined in a formal delegation of authority.

• Deputy President & Head community financial services,
• Deputy President & head global wholesale banking
• Head insurance & takaful
• Head group Islamic Banking
• CEO MayBank Singapore
• President director Bank international Indonesia

Maybank technology systems

This system specializes in full-service IT consulting and management, helping local and regional businesses bridge the gap between business and technology. Maybank Systems recognizes customer's technological needs and provides streamlined solutions, integrated with their existing computer system and network. With technology ever-changing and continually becoming more specialized, it is important that information technology (IT) be managed as a critical resource and leveraged to maximize its cost saving potential.

Outputs

Enables real-time information of account activities, balances and statements with an option to download, view, save and print them.

Balances

View end-of-day balances, loan balances and floats information for all your transactions and access Current Account, Corporate Current Account, Foreign Currency Account, Islamic Current Account and Foreign Bankers Nostro Account.

Statements

Access banking statements such as Account Statements, Interest Statements, Merchant Reports and Payee Corp Reports anywhere and anytime at your convenience.

Electronic Advices

View credits and debits made to your accounts through Electronic Advices. Access Maybank2e.net for GIRO, RENTAS, Foreign Telegraphic Transfers (TT) and Foreign Bills advices, available daily.

Cheque Book Management

Make cheque book requests and cancellation, cheque stop request and cheque status inquiry

Company Portfolio Management

Manage your company's total portfolio with the bank by leveraging on a holistic view and complete knowledge of your accounting position to make strategic decisions for your business.

SWIFT Messages

Convert bank statements to Society for Worldwide Interbank Financial Telecommunication (SWIFT) messaging format.

Process

Below are the example of transaction process of payment that the buyer deal with via maybank2U and FPX (Financial Process Exchange)

1. First, the buyer needs to use internet explorer to complete the transaction and the Pop-up blocker must be turn off.

2. Request any TAC (Transaction Authorized Code) code for internet payment from the buyer’s respective bank. * TAC code is a unique 6-digit computer- generated code that acts as a security measure to confirm certain transactions online.*

3. After the buyers make their purchases at Crafio.com.my, the buyers need to select their payment method by selecting Maybank2u.

4. After that, the buyers will be directed to secure payment page as follows and the buyers are required to click the Pay by FPX button. (Refer Figure 1)

5. Buyers required reading the FPX’s Terms and conditioning before key-in their email address. Then, the buyers will select Maybank2u at the drop down list and click the submit button. (Figure 2)

6. The buyer will then be brought to the Maybank2u Login page. (Figure3)

7. The buyers need to key in their username and their passwords before proceeding to the next steps.

8. After the buyers key in their data, the total amount of their orders will be shown.

9. The buyers are required to key in their TAC code and click the confirm button. The payment will be processed and the buyers will be directed back to crafio.com.my. To check their order status, they can simply click the Account Maintenance button which will bring them to the details of their order. (Figure 4)

Input

What is Input?

Information view, input is the act of entering data into a computer or data processing system (Input/output).

Input of Maybank2u
Before computers were invented, handling bank process and transaction was labor intensive and time consuming because all the data had to be recorded by hand. Now, people who work at banks record check information with computers, called "data input".
Depending on what kinds of computers are available to the bank, the workers may use one of several methods of data input for any bank transaction.

Example of input of maybank2u
Inputs of Maybank2u is like when we doing transaction such as claim a check or any transaction, the bank worker or teller queries the computer by typing in the customer's account number, which is input.
Depending on the computer program the bank is using to record the data, the computer will responds by showing the customer's balance on the account. There is usually a field in which the teller can choose to enter a deposit amount (the amount of the check), and when the teller does this, it is called input. The screen then shows the customer's new balance, which is output.

Steps in Inputs
The entire steps in below is the example of Input how to make online Banking Transfer. As we doing of all process, we will see display in our computer screen and that is the input.
Step 1 Logon to http://www.maybank2u.com, sign in with your saving / current account's username & password.
Step 2 Clicks on Accounts and Banking
Step 3 Click on your Savings / Current account.
Step 4 Click on Transfers (on the left navigation menu)
Step 5 Clicks on "New 3rd Party Account Transfer"
Step 6 Input the Invoice Amount, Neowave's Maybank Bank Accounts (5141-9633-4267), recipient email (billing@neowave.com.my).
Request for TAC (Transaction Authorization Code) since this is most likely your first-time payment to us.
Step 7 Check the details. Make sure payment is made to "Neowave Sdn Bhd". Input the 6 digits TAC you receive as SMS in your mobile. Click on confirm to complete the transaction.
Step 8 Transactions Successful! Upon confirmation, you will be taken to the Payment Status screen. At this point, you would have completed the online funds transfer to Neowave Sdn Bhd. Email the screen capture of the successful transaction to billing@neowave.com.my and you are done!